Privacy Policy

We are fully committed to protecting your privacy. This privacy policy outlines how we (referred to as “we”, “us”, or “our”) collect, utilize, share and handle your personal information.

Collection and Use of Personal Data

Personal data refers to any information that can directly or indirectly identify an individual. It also includes anonymized data that can be linked to information capable of identifying you. Personal data does not include information that has been irreversibly anonymized or aggregated in a way that can no longer be used to identify you, even when combined with other data.

Safeguarding Safety and Security

We follow the principles of legality, fairness and transparency. We collect and process only the minimum amount of data within a limited scope, and adopt both technical and administrative measures to protect data security.

We use personal data to verify accounts, monitor user behavior, and strengthen overall safety — including detecting fraud, investigating suspicious or potentially illegal activities, and addressing violations of our terms or policies. Such processing is based on our legitimate interest in ensuring the security of our products and services.

Below is a detailed explanation of the types of personal data we may collect and how we use them.

Types of Personal Data We Collect

i. Information you voluntarily provide

We collect personal data when you use our products and services or interact with us, such as when registering an account, contacting our team, participating in online surveys, or using our online support tools.

When you make a purchase, we collect related personal data including payment details (such as credit or debit card numbers and other card information), account and authentication data, as well as billing, shipping and contact information.

ii. Information about your use of our services and products

When you visit our website, we may collect information including your device type, unique device identifier, IP address, operating system, browser type, usage statistics, diagnostic data and location information from the devices you use to access our services.

Where applicable, our services may use GPS, IP addresses and other technologies to estimate your location, which helps us improve and optimize our products and services.

How We Use Your Personal Data

In general, we use personal data to deliver, enhance and develop our products and services, communicate with you, provide personalized advertisements and services, and protect our company and customers.

i. Delivering, improving and developing our products and services

We use personal data to support the provision, improvement and development of our products, services and advertising. This includes data analysis, research and auditing activities. Such processing is based on our legitimate business interests in providing services and maintaining business continuity.

If you participate in competitions or promotional activities, we may use the data you provide to manage these programs. Some activities have additional rules that further explain data usage, so we recommend you review them carefully before participating.

ii. Communicating with you

With your explicit prior consent, we may use personal data to send marketing communications about our products and services, update you regarding your account or transactions, and inform you of changes to our policies and terms.

If you no longer wish to receive marketing emails, you may contact us to opt out. We also use your information to process and respond to your inquiries.

With your explicit prior consent, we may share your data with third-party partners who may send you marketing materials about their own products and services. We may also use your data to personalize your experience on third-party websites and applications, and to evaluate the effectiveness of our promotional campaigns.

Note: For any use of your data that requires your prior consent, you may withdraw such consent at any time by contacting us.

Definition of Cookies

Cookies are small text files stored on your web browser. They are widely used to store and exchange identifiers and other information on computers, mobile phones and other devices.

We also use similar technologies, including data stored in your browser or device, device-associated identifiers and other applications. In this policy, all such technologies are collectively referred to as cookies.

Use of Cookies

We use cookies to improve, protect and optimize our products and services — such as personalizing content, managing advertisements, understanding user behavior and enhancing security.

Please note that the specific cookies we use may vary depending on the websites and services you access.

Disclosure of Personal Data

We may share certain personal data with strategic partners who assist us in providing products, services or customer outreach.

Personal data is only shared with these partners to support, improve or promote our products and services. It will not be provided to third parties for their own independent marketing purposes without your explicit prior consent.

Data Storage, Transfer and Processing

i. Compliance with legal obligations

In compliance with mandatory laws of the European Economic Area or your country of residence, we may process personal data to fulfill legal requirements.

For users located in the EEA, our processing of your personal data complies with the General Data Protection Regulation (GDPR). Where we rely on your consent for data processing, such activities are justified under Article 6(1) of the GDPR.

ii. Business implementation and application

We may share personal data within our group of affiliated companies.

In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale of all or part of our business — including bankruptcy or similar proceedings — we may transfer all relevant personal data to the involved third party.

We may also disclose personal data when we reasonably believe it necessary to protect our legal rights, enforce our terms, investigate fraud, or safeguard our business and users.

iii. Legal compliance and public interest

We may disclose personal data as required by law, legal processes, litigation, or requests from public or government authorities within or outside your country of residence.

We may also disclose information when we consider it necessary for national security, law enforcement or other public interests.

Children

Our products and services are designed for adult users. Therefore, we do not intentionally collect, use or disclose information from children under the age of 16.

If we discover that we have collected personal data from a child under 16 (or the applicable minimum age in your jurisdiction), we will delete the information as soon as possible.

If you become aware that a child under 16 has provided us with personal data, please contact us immediately.

Your Rights

We take reasonable steps to ensure your personal data is accurate, complete and up to date.

You have the right to access, correct or request the deletion of the personal data we hold. You may also restrict or object to further processing of your data at any time.

You have the right to receive your personal data in a structured, commonly used format. You may also file a complaint with the relevant data protection authority regarding how we process your information.

To protect your privacy and security, we may verify your identity before granting access to your data.

In some cases, applicable laws or regulations may allow or require us to refuse to provide or delete certain information.

You may contact us to exercise your rights. We will respond to your request within a reasonable period, and in any case within 30 days.

Third-Party Websites and Services

Our websites, products and services may contain links to third-party platforms. We have no control over the privacy policies of these external websites and are not responsible for their content or practices.

This privacy policy applies only to information collected by us through our own products and services. We encourage you to review the privacy policies of any third parties before using their services.

Data Security, Integrity and Retention

We implement reasonable technical, administrative and physical security measures to protect your data from unauthorized access and ensure proper use of collected information.

We will retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect new technologies, industry standards and legal requirements.

Your continued use of our products and services after the effective date of the revised policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, please stop using our services and contact us to close any account you have created.

Minors' Privacy

We are committed to protecting the privacy of individuals under the age of 18. We do not knowingly collect, use or disclose personal information from anyone under 18.

If we discover that we have unintentionally collected data from a minor, we will take reasonable measures to remove such information from our systems.

If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us so we can resolve the matter promptly.